Problem Solving 2020CAPSB (2D)

Problem Solving will help you solve problems in your workplace. You’ll gain practical tools for defining problems and innovating solutions. You’ll also learn problem—solving strategies used by managers, analysts, engineers, facilitators, designers, and scientists. This course helps you understand how to solve problems by yourself and in work groups.

Learning Outcomes

Upon completion of this course, you will be able to do the following:

  • Understand how to solve problems on the job
  • Use practical strategies for defining workplace problems
  • Analyze causes and effects of problems
  • Use tools for brainstorming practical solutions at work
  • Use thought tools to evaluate solutions and discover ways to improve them
  • Implement and monitor workplace solutions effectively
  • Use problem-solving strategies drawn from design and science
  • Use decision-­‐making strategies individually and on teams


The course contains the following lessons:

  • Understanding Problem Solving
  • Thinking Critically
  • Targeting Causes and Effects
  • Using Root Cause Analysis
  • Brainstorming Ideas
  • Blending Concepts
  • Evaluating Possible Solutions
  • Planning Your Solution
  • Creating Prototypes
  • Presenting to Stakeholders
  • Creating Your Solution
  • Improving Your Solution
  • Using the Reading Process
  • Using the Writing Process
  • Using Process Thinking
  • Using Design Thinking
  • Using the Scientific Method
  • Controlling Variables
  • Testing Concepts
  • Collaborating in Meetings
  • Group Brainstorming
  • Resolving Conflicts
  • Making Decisions
  • Communicating