Results-Driven Business Writing 1040WRITB (2D)

Results-Driven Business Writing helps you write effective documents, whether you need to explain a topic, give instructions, or persuade your reader. You’ll find that writing can empower you to do your job more quickly and easily, getting you the results that you want.

Learning Outcomes

Upon completion of this course, you will be able to do the following:

  • Use the seven traits of writing to evaluate and improve writing
  • Use the writing process: prewrite, draft, revise, refine
  • Analyze the purpose, reader, and context of each writing situation
  • Organize writing to fit the writing situation
  • Use plain language to communicate clearly in writing
  • Write effective explanations and instructions
  • State a clear main point and use levels of detail to support it
  • Use transitions to organize details in an effective pattern
  • Employ lists, headings, and graphics to make explanations clear
  • State a clear position and build an argument from it
  • Make appropriate appeals to convince readers
  • Reach even resistant readers
  • Use the AIDA organizational pattern to persuade
  • Learn strategies for writing for a supervisor
  • Use a suite of resources to write more effectively


The course contains the following lessons:

  • Using the Traits and Process
  • Using Plain Language
  • Establishing Your Purpose
  • Understanding Your Reader
  • Analyzing the Context
  • Stating Your Main Point
  • Using Levels of Detail
  • Organizing with Transitions
  • Organizing with Lists
  • Organizing with Headings
  • Organizing to Explain
  • Stating Your Position
  • Making Appropriate Appeals
  • Reaching Resistant Readers
  • Calling the Reader to Act
  • Organizing to Persuade
  • Writing for Your Supervisor
  • Using Revision Strategies
  • Using Correction Marks
  • Editing Documents